Verity Van Lines: The Complete Moving Guide & FAQ
Welcome to Verity Van Lines. We’ve been proudly serving Long Island since 1912, making us one of the most experienced moving companies in the area. With a 99.5% safe move score and a team averaging 15 years of experience, we combine a century of tradition with modern moving expertise.
Estimates & Pricing
How do I get a free, no-obligation estimate?
You can fill out our online estimate form or call us directly at 516-785-7620. Our team will review your details to provide an accurate quote tailored to your needs.
How is the cost of my move calculated?
How can I ensure my estimate is accurate?
The first step toward a realistic price is an accurate survey—including an accurate box count. Final prices may vary for non-binding estimates if the inventory changes significantly on moving day, so transparency during the walkthrough is key.
Do you offer binding (guaranteed) price estimates?
Yes. A binding estimate means the price quoted after our survey is the price you pay, guaranteed, provided the inventory and move conditions remain the same.
Planning & Logistics
How far in advance should I book?
Two weeks' notice is ideal. For peak season (late spring through early fall) or month-end moves, we recommend booking even earlier to secure your preferred date.
What areas do you service?
We serve all of Nassau and Suffolk County, the NY Metro area (Manhattan, Brooklyn, Queens, Staten Island, Bronx, and Westchester), and offer direct long-distance moving across the continental United States and internationally.
How do you handle building access and COIs?
We coordinate directly with building management to secure parking and elevator reservations. If your building requires a Certificate of Insurance (COI), we handle the paperwork and send it to management in advance at no extra hassle to you.
How do I keep communication open on moving day?
Our crews carry cell phones for immediate updates. Pro-Tip: We recommend keeping your home telephone and utilities active until the day after you move to ensure you have light and communication if the move runs late.
Packing & Storage
Do you provide packing and unpacking services?
Yes. We offer full, partial, or specialty packing. Packing charges are based on the number of boxes packed. For an accurate estimate, please provide a detailed list of what you would like our team to handle.
What items are "Prohibited" (cannot be moved)?
For your safety and to comply with law, we cannot transport:
- Hazardous Materials: Flammables, explosives, propane tanks, gasoline, paints, and aerosol cans.
- Perishables: Food that can spoil or open containers of liquids.
- Corrosives: Items like liquid detergents that could leak and damage your shipment.
- Note: Shipping prohibited items may void your insurance coverage.
What should I move myself?
We strongly recommend that you personally carry articles of extraordinary value, including jewelry, currency, passports, precious stones, furs, and sensitive legal documents.
Do you offer storage?
Yes. We have our own secure, climate-controlled facilities in Seaford, Lindenhurst, Hauppauge, and St. James. By bundling moving and storage, you avoid the hassle of waiting at a third-party warehouse.
Protecting Your Belongings
How do you protect my furniture and home?
We use a specialized "shrink-wrap and padding" method. We wrap furniture in heavy-duty padded blankets and secure them with shrink wrap to eliminate scratches. Our drivers are also experts at navigating Long Island's low parkway bridges and NYC congestion.
What insurance/valuation options do I have?
- Limited Liability: Provided at no extra charge ($0.60 per pound per item).
- Full-Value Protection: A comprehensive option where we repair, replace, or reimburse items at current replacement value.
What is NOT covered for damage?
Per industry standards, movers generally do not assume responsibility for:
- Items of extraordinary value not listed on the Bill of Lading.
- The mechanical/electronic condition of appliances (fridges, washers, electronics) unless there is evidence of external physical damage.
- Fragile items (china, glass) unless packed and unpacked by Verity professionals.
- Items previously broken, repaired, or glued.
How do I file a claim if there is a problem?
While you have nine months to file a claim, you will receive the most equitable settlement if you document damage upon delivery and file with our office immediately.
Payments
Which payment methods do you accept?
- Local Moves: Cash, Certified Bank Checks, and Credit Cards (processing fees may apply).
- Long-Distance: Certified Bank Checks and Credit Cards (processing fees may apply).
- Deposit: A $200 deposit is required to reserve your move date. The balance is due upon delivery.
Have more questions?
We are a privately owned company and can react much faster than national franchises. Call our local experts at 516-785-7620 (M-F, 7:30 AM – 4:30 PM) to speak with a real person today.
